Overview
Thank you for shopping at 1ST Gen Fishing. This document governs all returns and exchanges of 1ST Gen Fishing (“1stgenfishing.com”) (DBA G. Pucci & Sons, Inc.) If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. 1ST Gen Fishing reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. Our refund and returns policy is in effect for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions: * “Products” means all products and services sold at 1stgenfishing.com. * “Customer” means end user customers that purchase directly from 1stgenfishing.com. * “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to G. Pucci & Sons, Inc, 460 Valley Drive * “Orders” refers to your requests to purchase a Product from us. * “Website” refers to 1ST Gen Fishing, accessible at 1stgenfishing.com. * “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
1. Notify Us – Please notify us as soon as possible of your intention to return or exchange an item. You can notify us: * By email:
2. We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
3. Ship it back –
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company.
Ship the item you wish to return to the following address:
460 Valley Drive, Brisbane, CA 94005.
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
4. Inspection – Refund Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
5. Return Policy Exceptions – * Only regular priced items may be refunded. Sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at for questions related to refunds and returns.